FAQ
Can I return an item?
Yes, you have 14 days after receiving your order to request a return.
The conditions:
- The item must be unworn, unwashed, with the tags still attached
- Return costs are your responsibility
Once the return is validated, we proceed with the refund.
Do you offer exchanges?
Currently, there are no direct exchanges. If the size doesn't fit, you can return the item and place a new order on the website.
What are the delivery times?
We process your order within 24 to 48 hours (excluding weekends and public holidays).
Then, the delivery times are:
- 2 to 5 working days for France
- 4 to 10 working days for international
As soon as your order is shipped, you will receive an email with the tracking number to follow your package in real time.
Do you offer exchanges?
Currently, there are no direct exchanges. If the size doesn't fit, you can return the item and place a new order on the website.
Do you ship internationally?
Yes, we deliver throughout France and internationally. Delivery costs and delivery times are automatically displayed at checkout, depending on your destination.
How do I choose my size?
Our clothing fits true to size. You can consult the size guide on each product page.
A little tip: if you're hesitating between two sizes, take the larger one for more comfort, especially on close-fitting cuts.
Are payments secure?
Of course! All payments are 100% secure thanks to SSL encryption. You can pay for your order by credit card or using the other options offered at checkout.
How to contact you?
You can write to us via the contact form on the website or find us on Instagram: @theb.label 💬